Companies with extensive automation experience, like UPS and JPMorgan Chase, are now leveraging generative AI to achieve substantial cost savings and operational efficiencies. UPS’s Message Response Automation (MeRA) slashed email handling time by 50%, and similar success is seen in various sectors, including finance with JPMorgan’s AI initiatives. Bain’s survey of 893 automation executives revealed that firms heavily investing in automation, defined as allocating at least 20% of their IT budget, achieve far higher savings and faster adoption of disruptive technologies compared to those investing less than 5%. These automation leaders are planning to invest four times more in generative AI than their lagging counterparts. Generative AI is being prioritized for new marketing content, replacing outdated tech for current processes, and enhancing existing use cases. Leaders in automation are not only achieving significant cost savings but also speeding down the learning curve, thereby widening the gap with laggards who remain conservative in their investments.
Generative AI – The New Frontier for Automation Leaders
Automation leaders are out-investing others in generative AI and moving faster to implement the technology.
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