Sanjay Dutt, global head of learning and capability development for EXL, is revolutionizing the company’s workforce by upskilling over 54,000 employees to stay ahead of technological advancements in AI, cloud technology, data, and analytics. EXL’s Future Ready Talent Strategy focuses on building 14 new capabilities in AI and generative AI, data, and analytics, significantly expanding the company’s expertise in AI and data-driven decision making. The initiative has equipped over 7,000 digital practitioners with skills and knowledge needed to excel in the burgeoning landscape, and developed over 650 digital experts who are now industry leaders in their respective areas.
This strategic talent development effort not only addressed skills gaps but transformed it into a catalyst for growth and excellence. The campaign’s success is attributed to the company’s commitment to building a workforce that is not only well-prepared for AI and the digital age but can also drive innovation, customer experience, and productivity and efficiency gains. With the full endorsement of the C-suite, EXL prioritizes capability development alongside business growth and performance, linking talent outcomes directly to client outcomes.
The article highlights the importance of upskilling and reskilling in today’s rapidly changing technological landscape. It emphasizes the need for companies to prioritize talent development and adapt to emerging trends, particularly in AI, to stay competitive and drive growth. Dutt’s advice to TD professionals is to prepare for the emerging trends within their own organizations and to climb aboard the AI train if they haven’t already done so.
