The potential of generative artificial intelligence (AI) to transform business operations is being showcased by companies like Klarna, which has saved millions of dollars by using AI to create promotional images and draft marketing copy. This technology has the power to revolutionize customer service, allowing companies to automate tasks and free up human workers to focus on higher-value tasks. However, as businesses invest in AI, they must also consider the impact on workers, who are anxious about the potential loss of jobs and quality of work. To successfully implement AI, companies need to communicate with their employees, involve them in the decision-making process, and provide training on the new tools.
AI Revolutionizes Business Operations
Klarna said an AI chatbot assistant was doing the work of 700 human customer-service agents, which it forecast would boost profits by $40 million this year.
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