Artificial intelligence is transforming corporate travel, with large language models (LLMs) like generative AI leading the way. These advanced systems can generate human-like text, respond immediately to inquiries, and summarize information, enhancing efficiency in travel management. Key components of LLMs include parameters, hyperparameters, and the attention window, which help customize services and maintain context in communications. LLMs can streamline email management, categorizing and sorting messages to save time and reduce manual labor. However, they sometimes experience hallucinations, where they fabricate information. This occurs due to the model’s temperature setting, which affects its creativity and accuracy. While high temperatures can lead to more diverse outputs, they also increase the risk of errors. Despite these challenges, rigorous evaluation methods help control hallucinations, ensuring reliability. The series will continue to explore AI’s role in personalizing corporate travel.

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