Generative AI has transformed the search landscape, changing how people ask questions, how data is obtained, and how companies deliver information to customers. The rise of large language models like OpenAI’s ChatGPT has enabled users to ask questions in natural language and receive immediate answers, moving away from traditional keyword-based searches. This shift has led to changes in user behavior, with people asking more specific questions and companies like Perplexity positioning themselves as search engines rather than chatbots. Even Google has recognized the power of generative AI, integrating it into its Gemini chatbot and introducing an AI Overview feature. For enterprises, the benefits of generative AI in search go beyond natural language queries, allowing companies to “ground” AI models in their own data and providing tailored answers specific to their products and services.

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