Understanding the Shift
Colsubsidio, a non-profit in Colombia, faced challenges due to outdated IT systems and scattered member data, especially during the pandemic. The organization serves around 1.5 million affiliates across various sectors, including health and housing. Legacy systems made it hard for teams to utilize advanced analytics and AI, leading to inefficiencies and delays in service delivery. Recognizing the urgent need for a solution, Colsubsidio decided to create a new intelligent data application. This would integrate various data sources and leverage modern technologies to improve their services and adapt to changing needs.
Key Details of the Transformation
- Colsubsidio collaborated with SAP to develop a new platform using their Business Technology Platform.
- The new system allows for seamless integration with existing processes, enhancing user experience.
- Data analysis time was drastically reduced from 35 days to immediate results.
- User satisfaction among internal teams increased significantly, from 83% to 95%.
- Clients have benefited from improved housing availability, showcasing the platform’s impact.
The Bigger Picture
This transformation is more than just a tech upgrade; it represents a commitment to better serve vulnerable populations. By harnessing advanced technologies, Colsubsidio is not only improving internal operations but also enhancing the quality of life for those they assist. The organization’s recognition as a finalist at the SAP Innovation Awards highlights its innovative approach and potential for future growth. As Colsubsidio expands its data teams and capabilities, it can further leverage AI and analytics to drive positive change, making a significant impact on communities in need.
