A recent global survey conducted by Channelnomics in collaboration with Pax8 sheds light on the artificial intelligence (AI) buying trends among small and medium-sized businesses (SMBs) and the critical role managed service providers (MSPs) play in facilitating successful implementation. The survey reveals that an impressive 88% of SMBs have already implemented at least one AI system, signifying the growing recognition of artificial intelligence as a business imperative. However, the path to realizing the full potential of AI is not without its challenges. SMBs face hurdles such as insufficient infrastructure, data hygiene concerns, and security risks, which hinder the seamless integration of AI into their tech stack.
Despite these challenges, SMBs are acutely aware of the transformative impact artificial intelligence will have on their competitiveness. The survey found that more than 80% of global SMBs acknowledge that neglecting AI adoption could jeopardize their market position, while nearly half admit that failing to keep pace will place them at a disadvantage. It’s clear that SMBs are eager to invest in AI, with 96% ready to purchase more AI systems and tools within the next 12 months and 64% planning to expand their AI implementation within 24 months.
However, the road to successful artificial intelligence integration is fraught with complexities, and this is where MSPs come in. As trusted advisors, MSPs are pivotal allies for SMBs looking to maximize the full potential of AI. The survey reveals that 58% of SMBs work with a solution provider to implement AI systems. MSPs bridge the gap in technical expertise and serve as strategic advisors, delivering tailored AI solutions and comprehensive support. By partnering with MSPs, SMBs can navigate the complexities of artificial intelligence adoption, ensuring the necessary infrastructure, data hygiene, and security measures are in place.
In my opinion, the survey highlights the critical role MSPs play in facilitating successful AI implementation among SMBs. As the AI landscape continues to evolve rapidly, SMBs that embrace the support and guidance of MSPs will be well-positioned to thrive in the era of AI-driven business transformation.
