The adoption of generative AI has been slow, with only 6% of companies having trained more than 25% of their employees on gen AI tools. Many executives believe it will take at least two years for AI and gen AI to move beyond the hype. However, companies are now starting to focus on delivering real impact, taking big swings, and spending millions of dollars on big objectives. Mastering the technology is only one part of reaching gen AI’s potential; organizations need to think about where and how generative AI can transform their business and how work is done.
To achieve this, companies need to break down employee processes, functions, and roles into their component parts to understand where and how generative AI can replace drudgery while augmenting and enhancing valuable human work. But this also means addressing the major cultural shift necessary to turn potential employee resistance or fear into enthusiasm. Identifying business potential and capturing employee buy-in is crucial, and this requires educating employees, giving them access to tools, and encouraging them to think about how to redesign their work.
Companies need to focus on minimizing employee toil and maximizing joy, looking at the employee’s work processes and figuring out what parts are painful or unfulfilling, and automating those tasks. By doing so, employees will believe that the end goal is to improve their jobs, making them happier in their roles. The ADORE framework, developed by BCG, provides a roadmap for successfully implementing AI while increasing employee well-being.
