Overview of the Innovation
Appriss Retail has introduced a groundbreaking generative AI solution called Incident + ORC Intelligence. This tool is designed to combat Organized Retail Crime (ORC) by automatically connecting incidents of theft, fraud, and abuse. It enables the creation of detailed cases that help dismantle ORC syndicates more effectively. Built on Microsoft Azure AI Search and Azure OpenAI Service models, the technology allows investigators to conduct real-time searches across millions of incidents, providing them with advanced tools to analyze and summarize related criminal activities.
Key Features and Benefits
- The solution identifies connections between incidents using critical details like suspects, vehicles, and narratives.
- It allows loss prevention specialists to collaborate with colleagues and law enforcement in real time, sharing notes and tracking progress.
- Enhanced reporting capabilities include analyzing physical descriptions, methods of operation, and case summaries beyond basic incident details.
- The tool integrates easily into existing workflows with customizable reporting forms, making it user-friendly and ready for immediate use.
Significance of the Solution
The introduction of Incident + ORC Intelligence is crucial as retailers face increasing challenges from retail crime, which resulted in a staggering $112 billion loss in 2022. ORC was a significant contributor to this figure, with losses rising by 15% compared to the previous year. By providing tailored AI-driven insights, this solution not only streamlines investigations but also enhances collaboration between retailers and law enforcement, ultimately leading to more effective prosecutions and a stronger defense against retail crime.
